Frequently asked questions

Q1. What type of medical services does CSL Medical Solutions Limited provide?

CSL Medical Solutions Limited provides non-regulated medical support services, including first aid, immediate care, and on-site medical cover for events and productions. Our services are designed to support event safety and emergency preparedness rather than to deliver clinical healthcare.

Q2. Do you provide clinical treatment or healthcare services?

No. CSL Medical Solutions Limited does not provide diagnosis, clinical treatment, patient transport, or ongoing healthcare services. All services are limited to defined on-site medical support and first aid interventions.

Q3. Are your services regulated by the Care Quality Commission (CQC)?

Currently, the services provided by CSL Medical Solutions Limited fall outside the scope of Care Quality Commission (CQC) regulated activities under the Health and Social Care Act 2008. However, we are in the process of applying for CQC registration to ensure our services meet the highest regulatory standards.

Q4. How do you ensure patient safety and professional standards without CQC registration?

While our CQC registration is in progress, all services are delivered by appropriately trained personnel operating within clearly defined clinical boundaries. Our operations are supported by internal governance structures, event-specific risk assessments, and formal incident reporting procedures to ensure safety, accountability, and professional standards at all times.

Q5. What qualifications do your medical staff hold?

Our personnel include GMC-registered doctors, NMC-registered nurses, HCPC-registered allied health professionals, paramedics, Advanced Ambulance Practitioners (AAP), Emergency Medical Technicians (EMT), Event Care Assistants (ECA), and FREC-certified staff, all operating within their individual scope of practice and supported by ongoing training, competency refreshers, and background checks.

Q6. Do you provide ambulance services or patient transport?

No. CSL Medical Solutions Limited does not provide ambulance services or patient transport. Where escalation is required, emergency services are contacted in accordance with agreed escalation protocols..

Q7. What governance processes support your medical services?

Our services are underpinned by internal governance arrangements, including risk assessments, standard operating procedures, safeguarding awareness, and incident reporting processes. These measures ensure services are delivered safely, consistently, and within legal and professional boundaries.